FAQs

 

May I return an item that I purchased online?

I.M.BRACE issues refunds for all products in their original condition. If you are not satisfied with your purchase for any reason, you may return the item within 7 days of delivery for a refund. Unless the return is a result of our error, shipping costs are non-refundable. Once we receive the item and determine that it is in its original condition, we will issue a refund to the credit card used for purchase.

How quickly will my order be processed?

All orders are processed within 7-10 business days (unless an item is on backorder). We will notify you by email if one or more of your items are temporarily unavailable.

What are my shipping options?

Standard domestic shipping (price included) via USPS is available. Also, international shipping is available via USPS for a $20.00 fee.